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Last Updated: January 2026
MyShopZA ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the MyShopZA platform, website, mobile applications, and related services ("Platform").
By using MyShopZA, you agree to the collection and use of your information in accordance with this Privacy Policy.
MyShopZA is a South African Software-as-a-Service (SaaS) platform that enables businesses to create online stores, sell products and services, accept payments, manage customers, process orders, and operate their businesses online.
Depending on how you use the Platform, we may collect the following information.
Full name
Business name
Email address
Mobile number
Physical and delivery addresses
Billing information
Identity verification information (where required)
Profile photographs or logos
Business registration details
VAT number (if applicable)
Banking information (where applicable)
Product catalogues
Pricing
Orders
Customer records
Invoices
Quotations
Username
Password (stored in encrypted form)
Login history
Account preferences
Subion information
Payments are processed by trusted third-party payment providers. MyShopZA does not store your full payment card details.
Payment providers may collect:
Card information
Bank account details
Payment references
Transaction history
When you use MyShopZA, we may automatically collect:
IP address
Browser type
Device information
Operating system
Language settings
Date and time of access
Pages visited
Platform usage statistics
Error reports
Cookies and similar technologies
We use your information to:
Create and manage your account
Operate your online store
Process subions
Process customer orders
Generate invoices and quotations
Enable appointment bookings
Send WhatsApp order updates
Improve platform performance
Detect fraud and security threats
Respond to customer support requests
Communicate important service updates
Comply with legal obligations
Where permitted by law or with your consent, we may also use your information to send product updates, newsletters, and promotional communications. You can opt out of marketing communications at any time.
We use cookies and similar technologies to:
Keep you signed in
Remember your preferences
Improve website performance
Measure platform usage
Enhance security
Personalize your experience
You can manage or disable cookies through your browser settings, although some features of the Platform may not function correctly if cookies are disabled.
We do not sell your personal information.
We may share information with:
Payment service providers
Courier and logistics partners
Cloud hosting providers
Analytics providers
Customer support providers
Government or regulatory authorities where required by law
Professional advisers such as auditors or legal counsel
We only share the information necessary for these parties to provide their services or comply with legal obligations.
We implement appropriate technical and organizational measures to protect your information, including:
Encrypted connections (HTTPS/SSL)
Secure data storage
Password encryption
Role-based access controls
Regular security monitoring
Software updates and vulnerability management
While we take reasonable steps to protect your information, no system can guarantee absolute security.
We retain your information only for as long as necessary to:
Provide our services
Meet legal and regulatory requirements
Resolve disputes
Enforce our agreements
Maintain financial and tax records
When information is no longer required, we will securely delete or anonymize it where practical.
Subject to applicable law, you may have the right to:
Access your personal information
Correct inaccurate information
Update your details
Request deletion of your information
Object to certain processing activities
Withdraw consent where processing is based on consent
Request a copy of your personal information in a portable format, where applicable
Some requests may be limited where we are legally required to retain certain information.
Merchants using MyShopZA are responsible for protecting the personal information of their own customers.
Merchants should:
Process customer information lawfully
Protect customer data
Maintain appropriate security measures
Comply with applicable privacy laws
Only collect information necessary to provide their products or services
MyShopZA integrates with third-party services such as:
Payment gateways
WhatsApp messaging services
Courier providers
Analytics tools
Email delivery services
These third parties have their own privacy policies and terms. We encourage you to review them before using their services.
MyShopZA is intended for business users and is not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
Your information may be processed or stored in jurisdictions outside South Africa where our service providers operate. When this occurs, we take reasonable steps to ensure that appropriate safeguards are in place and that your information receives a level of protection consistent with applicable law.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
The updated version will be published on the MyShopZA Platform with a revised "Last Updated" date. Continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy, your personal information, or how we handle data, please contact MyShopZA through the official support channels available on the Platform.
MyShopZA is committed to handling personal information responsibly and in accordance with applicable South African privacy and consumer protection legislation, including the Protection of Personal Information Act (POPIA), where applicable.
At MyShopZA, we believe trust is the foundation of every successful business. We are committed to protecting your information with care, transparency, and responsible data practices so you can focus on growing your business with confidence.
MyShopZA — Built in South Africa. Built for South Africa. Built on Trust.